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Lie down & Listen Website Privacy Policy

Last updated: April 2026

 

This Privacy Policy governs the manner in which Lie Down and Listen Ltd collects, uses, maintains and discloses information collected from users of the website www.liedownandlisten.com. This policy applies to the site and all products and services offered by the company.

 

Lie Down and Listen Ltd is registered in England and Wales, Company No: 17065621, VAT: 488845127.

Personal information we collect

We may collect personal information from users in the following ways:

  • When you purchase a ticket for one of our events, we collect your name and email address

  • When you subscribe to our newsletter or mailing list, we collect your name, email address and location region if provided

  • When you contact us via our contact form, we collect your name, email address and the contents of your message

 

Users may visit our site without providing personal information. Where personal information is requested, users may choose not to provide it, although this may prevent them from completing a ticket purchase or subscribing to our mailing list.

Non-personal identification information

When you interact with our site we may collect non-personal identification information including your browser name, device type, operating system and internet service provider. This information is used to understand how visitors use our site and to improve the experience.

Web browser cookies and tracking technologies

Our site uses cookies to enhance the user experience and to understand how the site is used. Cookies are small files stored on your device by your browser.

 

Types of cookies we use

  • Essential cookies — required for the website and checkout to function. These cannot be disabled.

  • Analytics cookies — used by Google Analytics to collect anonymised data about how you use the site. These are placed only with your consent.

  • Marketing cookies — used to understand the effectiveness of our advertising. These are placed only with your consent.

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​When you first visit our site you will be shown a cookie consent banner. You can accept or decline non-essential cookies at that point. You may set your browser to refuse cookies, but some parts of the site may not function correctly if you do so.

Google Analytics and Google Tag Manager

We use Google Analytics 4 and Google Tag Manager to understand how visitors use our website. These tools collect anonymised information about your visit, including the pages you view, how long you spend on the site and how you arrived. This data is processed by Google on our behalf. You can read Google's Privacy Policy at policies.google.com/privacy.

 

Google Tag Manager is used to manage and deploy tracking tags on our website. It does not collect personal data directly but enables the tools above to function.

How we use collected information

Lie down & Listen may collect and use Users personal information for the following purposes:
 

  • To process your ticket purchase and send your booking confirmation and a QR code ticket

  • To send event reminders and essential communications about events you have booked

  • To send you marketing emails about upcoming events, if you have opted in to receive them

  • To respond to your enquiries and customer service requests

  • To improve our website and understand how visitors use it

  • To comply with our legal and financial obligations

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Payment Processing

​Ticket payments are processed through Wix Payments and Stripe, both of which are PCI-DSS compliant payment processors. Your full payment card details are not stored by us. All payment data is handled securely by our payment providers in line with industry standards.

Email marketing and ActiveCampaign

If you subscribe to our mailing list, your name and email address are stored in ActiveCampaign, our email marketing platform. We will only send you marketing emails if you have opted in to receive them. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email, or by contacting us at info@liedownandlisten.com​

​How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Our website operates over HTTPS to encrypt data transmitted between your browser and our site. All payment processing is handled by PCI-DSS compliant processors.

Sharing your personal information

We do not sell, trade or rent your personal information to third parties. We share your data only with the service providers listed in this policy who help us operate our business, and only to the extent necessary to provide those services. We may share generic aggregated demographic information, not linked to any personal identification, with business partners for the purposes outlined above. We may also disclose your information to legal authorities where required to do so by law.

Third party websites

Our site may contain links to third party websites including venue websites and partner organisations. We do not control the content or privacy practices of those sites and are not responsible for them. We encourage you to review the privacy policy of any third party site you visit.

Your rights under UK GDPR

As a UK-based business, we are subject to the UK General Data Protection Regulation. You have the following rights regarding your personal data:

  • The right to access the personal data we hold about you

  • The right to correct any inaccurate information

  • The right to request deletion of your personal data, subject to any legal obligations we have to retain it

  • The right to withdraw your consent to marketing communications at any time

  • The right to object to how we process your data

  • The right to data portability

 

To exercise any of these rights please contact us at info@liedownandlisten.com. We will respond within 30 days. If you are not satisfied with our response you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.

Data retention

We retain your personal data only for as long as necessary:

  • Ticket purchase data is retained for six years for financial and legal compliance

  • Mailing list data is retained until you unsubscribe or request deletion

  • Contact form enquiries are retained for up to two years

  • Analytics data is retained in line with Google Analytics default retention settings

International data transfers

Some of the third party services we use, including Google Analytics and ActiveCampaign, may process your data outside the United Kingdom. Where this occurs we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.

Changes to this privacy policy

Lie Down and Listen reserves the right to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to check this page periodically to stay informed about how we protect your information.

Your acceptance of these terms

By using this site you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following any changes to this policy will be deemed your acceptance of those changes.

Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

 

Email: info@liedownandlisten.com

Website: www.liedownandlisten.com

Lie Down and Listen Ltd | Registered in England and Wales | Company No: 17065621 | VAT: 488845127

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